About us
Our Story
Captain Paw Limited began with one simple belief: every pet deserves love, care, and quality essentials to thrive. Founded in the heart of Hong Kong by lifelong pet lovers, we started as a small shop with a big heart — and have grown into a trusted destination for pet families across the city. What started as a passion project has become a community where pet owners feel at home and pets are treated like royalty.
Our Mission
To provide top-quality products, reliable veterinary care, and exceptional customer service for every pet and their owner — all under one roof. We aim to promote happy, healthy lives for animals while supporting pet parents with expert guidance and friendly service.
Our Values
❤️ Compassion
We treat every pet with the love and care they deserve. From grooming to medical services, we handle each animal like family, ensuring they feel safe, comfortable, and loved.
✅ Integrity
Honesty and transparency guide everything we do. We prioritize the well-being of your pet above all else, offering genuine recommendations and trustworthy services.
🧠 Expertise
Our team is highly trained and knowledgeable, ensuring you always receive expert advice on pet care. We stay up-to-date with the latest trends and best practices to offer the best care possible.
🤝 Community
We are deeply committed to our local Hong Kong community, building lasting relationships with pet owners and partnering with shelters and animal welfare groups to support pets in need.
🌿 Responsibility
We take our environmental and ethical responsibilities seriously by sourcing sustainable products, promoting responsible pet ownership, and ensuring our business practices are eco-friendly.
Why Pet Owners Love Captain Paw Limited
Everything You Need. Expert Care You Can Trust. Service That Delivers.
All-in-One Convenience
Captain Paw Limited is your complete pet care destination — offering everything from high-quality pet food and stylish accessories to in-store grooming and veterinary services. Whether you're a first-time pet parent or a long-time animal lover, you’ll find everything you need under one roof.
Trusted Local Care
We’re more than just a shop — we’re a team of passionate professionals who genuinely care about the health and happiness of your pets. Our in-house veterinary staff are licensed, experienced, and dedicated to treating each pet with compassion and expertise.
Fast, Reliable Delivery
Can’t make it to the shop? No worries — our efficient online ordering system ensures your pet essentials are just a click away. With fast, island-wide delivery across Hong Kong, you’ll never have to worry about running out of your pet’s favorite food or grooming supplies.
Frequently asked questions
Here are some common questions about our shop.
We are conveniently located at SHOP A&C, G/F, 38 Blue Pool Rd, Happy Valley, Hong Kong. Stop by and let us help you with all your pet care needs!
Yes! You can shop from the comfort of your home through our online store, and we offer fast and reliable delivery across Hong Kong for all your pet essentials.
Absolutely! We encourage appointments for both our veterinary clinic and grooming services to ensure the best possible care for your pet. You can book online or call us directly to schedule.